Sienna Alexander Kensington Sunglasses

Shipping to UK

• FREE DPD Next Working Day Service with orders over £75
• £4.95 with orders under £75
• Order before 2:30pm Monday to Friday, for guaranteed same day dispatch
• Same Day Courier (London Only) - Price calculated at checkout

Shipping to Rest of World

• FREE with orders over £200
• Price calculated at checkout, depending on location
• Tracked FedEx Priority or DHL Express Service
• Order before 3:30pm (BST) Monday to Friday, for guaranteed same day dispatch
• Allow 1-5 working days for delivery, depending on location

Prescription Orders

Most orders with prescription lenses usually take 2-3 days to dispatch.

More complicated prescription orders can take up to 10 days for dispatch.

The manufacturing time for prescription eyewear depends on a number of factors including your prescription and the lens type.

Please contact customer service for an accurate quote of the build time.

Duties and Taxes

All orders are dispatched from the UK.

All prices on our website are inclusive of all duties and taxes.

FREE UK RETURNS 

For returns of non-sale* items within the UK we offer a free returns service via Collect+.

We offer a 14-day return or exchange policy from the day you receive your order.

We're happy to refund any frames/sunglasses you are not 100% happy with providing we receive them unused, as new, within this 14-day period.

You will be credited via your original method of payment and notified via email when this process is complete.

The following items are exempt from being refunded:

• Prescription eyewear (once prescription lenses have been fitted, the frame and lenses are both classed as bespoke items and may only be returned if faulty)
• Outbound shipping costs (we pay for the inbound return shipping label, but will not refund any original outbound shipping charges)

To make a return please visit our returns center.

* A sale item is a product with a "slashed" price i.e. a discounted price. The slashed price is visible on the product page of the website.

For sale items, the customer must pay for a tracked returns service which is insured for the value of at least £200 e.g. Royal Mail Special Delivery.

INTERNATIONAL RETURNS 

We offer a 14-day return or exchange policy from the day you receive your order.

We're happy to refund any frames/sunglasses you are not 100% happy with providing we receive them unused, as new, along with a completed returns form within this 14-day period.

You will be credited via your original method of payment and notified via email when this process is complete.

The following items are exempt from being refunded:

• Prescription lenses
• Outbound shipping costs

Items must be returned to the UK address provided on the returns form, via a tracked shipping method.

It is important that a tracked service is used, or if your return gets lost you won't be covered.

We suggest that you use the Click-N-Ship service from USPS - the approximate cost is $25.